Contact

We're here to help! Whether you have questions about our products, need sizing advice, or want to check on your order, our team is ready to assist you.

📞 Customer Service Hours:
Monday - Friday: 9:00am - 5:00pm GMT
Saturday - Sunday: Closed
Bank Holidays: Closed

We aim to respond to all enquiries within 24 hours during business days.

📧 General Enquiries

For general questions, product information, or any other enquiries:

Email: Paul@medistro.co.uk

📦 Orders & Delivery

Track your order, change delivery address, or report delivery issues:

Email: paul@medistro.co.uk

↩️ Returns & Refunds

Start a return, request a refund, or exchange an item:

Email: Paul@medistro.co.uk

 

🏥 Healthcare & Wholesale

For clinics, hospitals, bulk orders, or trade accounts:

Email: Paul@medistro.co.uk

 

🔒 Privacy & Data

Questions about your personal data or privacy:

Email: Paul@medistro.co.uk

🛡️ Product Warranty

Report a defective product or make a warranty claim:

Email: Paul@medistro.co.uk

Our Address

MEDI DISTRIBUTION LIMITED
3 Wood Street, Middleton, Manchester, England, M24 4DH
United Kingdom

Company Number: 12324138
VAT Number: GB12324138

Before You Contact Us

You might find the answer to your question faster by checking:

  • Order Status: Check your dispatch confirmation email for tracking information
  • Sizing Questions: See our Sizing Guide
  • Returns: Read our Returns Policy
  • Delivery Times: Check our Shipping Policy
  • Product Information: Visit individual product pages for detailed specifications

Complaints

We take all feedback seriously. If you're not satisfied with our service or have a complaint:

  1. Contact us using the relevant email above with details of your concern
  2. We'll acknowledge your complaint within 24 hours
  3. We'll investigate and respond with a resolution within 5 working days
  4. If you're not satisfied with our response, you can escalate to our Managing Director

© 2026 MEDI DISTRIBUTION LIMITED. All rights reserved.