Terms and Conditions

1. Introduction

Welcome to MediStro, operated by MEDI DISTRIBUTION LIMITED (Company Number: [YOUR-COMPANY-NUMBER]), registered in England and Wales.

These Terms and Conditions ("Terms") govern your use of our website medistro.co.uk and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Registered Address: 3 Wood Street, Middleton, Manchester, England, M24 4DH
Contact Email: Paul@medistro.co.uk

2. Definitions

"We," "Us," "Our" refers to MEDI DISTRIBUTION LIMITED trading as MediStro
"You," "Your" refers to the customer or user of our website
"Products" refers to compression wear and medical support products sold through our website
"Services" refers to the e-commerce platform and customer support we provide

3. Medical Disclaimer

IMPORTANT: Please read carefully

Our compression wear products are designed to support general wellness and are NOT intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult your doctor or healthcare professional before using compression products if you have any medical conditions
Compression therapy may not be suitable for everyone, particularly those with certain circulatory conditions, diabetes, or skin conditions
If you experience pain, discomfort, skin irritation, or numbness while using our products, discontinue use immediately and consult a healthcare professional
Our products are not a substitute for professional medical advice, diagnosis, or treatment

4. Product Information and Availability

4.1 Product Descriptions

We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are displayed in British Pounds (£) and include VAT at the current rate. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order.

4.3 Product Availability

All orders are subject to availability. If a product becomes unavailable after you place an order, we will notify you as soon as possible and offer a refund or alternative product.

5. Ordering and Payment

5.1 How to Order

To place an order, add products to your cart and follow the checkout process. You must provide accurate and complete information during checkout.

5.2 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason. Order acceptance occurs when we send you an order confirmation email.

5.3 Payment

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay / Google Pay

Payment is processed securely through our payment service providers. We do not store your full card details on our servers.

6. Delivery and Shipping

6.1 UK Delivery

We currently deliver to addresses within the United Kingdom only.

Shipping Costs:

Standard Delivery (3-5 working days): £3.99
FREE Standard Delivery on orders over £50
Express Delivery (1-2 working days): £7.99

6.2 Delivery Times

Estimated delivery times begin from the date of dispatch, not the order date. Orders placed before 2pm Monday-Friday are typically dispatched the same day. Weekend orders are dispatched on the next working day.

6.3 Failed Deliveries

If delivery fails due to incorrect address information or because no one was available to receive the parcel, additional delivery charges may apply for re-delivery.

7. Returns and Refunds

7.1 Your Right to Return (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your products without giving any reason. To exercise this right, you must inform us of your decision using our contact details above.

7.2 Our 30-Day Money-Back Guarantee

We go beyond your statutory rights by offering a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

7.3 Conditions for Returns

To be eligible for a return:

Products must be unworn, unwashed, and in original packaging with tags attached
Products must be in a resaleable condition
You must provide proof of purchase (order number or receipt)
For hygiene reasons, products that have been worn or washed cannot be returned unless faulty

7.4 How to Return

Contact us at Paul@medistro.co.uk to initiate a return. We will provide you with return instructions and a returns authorization number. Return shipping costs are the customer's responsibility unless the product is faulty or we sent you the wrong item.

7.5 Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days to your original payment method. Delivery charges are non-refundable unless the product was faulty or we made an error.

7.6 Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund, including return shipping costs.

8. Product Warranties

Our products come with a manufacturer's warranty covering defects in materials and workmanship for 6 months from the date of purchase. This warranty does not cover normal wear and tear, misuse, or damage caused by improper care.

Your statutory rights as a consumer are not affected by this warranty.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of MEDI DISTRIBUTION LIMITED or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website
Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law

11. Privacy and Data Protection

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

12. Customer Conduct

You agree not to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt our website or servers
Resell our products commercially without authorization
Post false, misleading, or defamatory content about our products

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of any third-party websites.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

MEDI DISTRIBUTION LIMITED
Email: paul@medistro.co.uk

Address: 3 Wood Street, Middleton, Manchester, England, M24 4DH